Privacy Policy

1. Information We Collect

Personal Information

When you contact us or book our services, we may collect:

• Name and contact information (email address, phone number)
• Vehicle information (make, model, year)
• Service preferences and appointment details
• Location information (for mobile service delivery)

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information

2. How We Use Your Information

We use your information to:

• Provide and deliver our car detailing services
• Communicate with you about appointments and services
• Respond to your inquiries and customer service requests
• Send you updates about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website performance

Third-Party Cookies

Our website uses third-party services that may set cookies:

• Google Maps: For location services and directions
• YouTube: For embedded video content

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality. You can also manage your cookie preferences using the cookie consent banner on our website.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (payment processors, appointment scheduling tools)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Vehicle Photos and Social Media Usage

DetailCraft may photograph or record vehicles before, during and after services for:

• Portfolio purposes
• Website galleries
• Social media marketing
• Promotional materials

We respect customer privacy and will:

• Avoid displaying personal information
• Blur or hide license plates
• Never display personal belongings
• Honor requests for complete media privacy

Customers may opt out of photography and media use at any time.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Object: Object to the processing of your personal information

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and customer information are typically retained for:

• Active customers: Duration of business relationship
• Inactive customers: Up to 3 years for business and legal purposes

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: